Complaints

Complaints About This Website

If you have a complaint about the operation of this website or the introduction service provided by Harbour North Digital Limited, please contact us in writing at: team@harbournorthdigital.com.

We will record your complaint and consider it carefully. Response timescales depend on the nature and complexity of the complaint.

Complaints About a Provider

Complaints about services provided by a CSP introduced through this website should normally be made to that provider in the first instance. Each provider will have its own complaints procedure.

Harbour North Digital Limited may record a complaint about a provider and reconsider that provider's participation in the network. However, Harbour North Digital Limited cannot decide the underlying service dispute or resolve complaints about a provider's conduct. Any dispute about services or fees is a matter between you and the provider.

If a provider is regulated by the Isle of Man Financial Services Authority, you may also refer a complaint to the FSA. For further information, visit: www.iomfsa.im.

Data Protection Complaints

If you have a complaint about how we handle personal information, you may contact the Isle of Man Information Commissioner at: Isle of Man Information Commissioner, P.O. Box 69, Douglas, Isle of Man IM99 1EQ. Website: ico.org.im.

Last Reviewed

Last reviewed: 10 August 2026.